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05 May 2017

Customer Experience China
It's very common these days for companies to ask you for the feedback or a rating. It's in almost all social apps like Uber or Didi in China where you can rate the ride and rate the driver. And you are often asked a common NPS question, "How likely are you to recommend this to some friend?"

CX tracking
The reason behind each one of these ratings is that tracking the customer's experience is bother easier and than ever more. And it's more important for that overall growth of the organization. Happy customers or even the NPS score 9 & 10's, are what drive sustainable organic growth for businesses.

However, with those benefits come challenges.

Customer participation rates:
Doing survey and NPS...